Privacy Policy
Last Updated: June 2026
Who We Are
This website is operated by ProCam Australia.
Website: https://procam.au
ProCam Australia is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, products, mobile applications and services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect personal information including:
Name
Email address
Phone number
Postal address
Billing and shipping information
Account information
Product registration information
Customer support enquiries
Website usage information
We only collect personal information that is reasonably necessary to provide our products, services and customer support.
Mobile Application Information
ProCam products may be used in conjunction with the ProCam AU mobile application.
The mobile application may collect information necessary to provide product functionality, including:
Device identification information
Firmware version information
Application diagnostic information
Network configuration information
User account information where applicable
Information collected through the mobile application is used solely for product operation, maintenance, support and service improvement.
Website Usage Information
When you visit our website, certain information may be automatically collected including:
IP address
Browser type
Device information
Operating system
Pages viewed
Date and time of access
Referring website information
This information helps us improve website performance, security and user experience.
Comments
When visitors leave comments on our website, we collect the information shown in the comment form, along with the visitor’s IP address and browser user agent string to assist with spam detection.
An anonymised string created from your email address may be provided to the Gravatar service.
The Gravatar Privacy Policy is available at:
https://automattic.com/privacy/
Once approved, your profile picture may be publicly visible alongside your comment.
Media
If you upload images to our website, you should avoid uploading images containing embedded location data (EXIF GPS).
Visitors to the website may download and extract location data from publicly available images.
Cookies
Our website may use cookies to improve functionality and user experience.
Cookies may be used to:
Remember user preferences
Maintain login sessions
Improve website performance
Analyse website traffic
Users may disable cookies through browser settings, although some website functions may not operate correctly.
Embedded Content From Other Websites
Pages or articles on this website may include embedded content such as:
Videos
Images
Articles
Social media content
Embedded content behaves as though the visitor has visited the originating website directly.
Third-party websites may collect data, use cookies and monitor user interactions.
How We Use Your Information
We may use personal information to:
Supply products and services
Process orders and payments
Provide customer support
Improve products and services
Respond to enquiries
Send important service updates
Comply with legal obligations
Improve website functionality and security
Who We Share Your Data With
We do not sell, rent or trade personal information.
Information may be shared with trusted service providers where necessary to:
Process payments
Deliver products
Host websites and applications
Provide customer support
Prevent fraud and abuse
Meet legal obligations
These service providers are required to protect personal information.
International Data Transfers
Some data may be processed or stored outside Australia by third-party service providers, cloud hosting providers or software platforms.
Where overseas processing occurs, reasonable steps are taken to ensure information is handled securely.
Security of Personal Information
ProCam Australia takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures may include:
Secure website hosting
Access controls
Encrypted communications where supported
Security monitoring
Software maintenance and updates
While reasonable efforts are made to protect personal information, no electronic transmission or storage method can be guaranteed to be completely secure.
Security Vulnerability Reporting
If you believe you have identified a security vulnerability affecting a ProCam product, application or service, please contact:
Further information is available at:
Security Support Information
Information regarding security updates, firmware maintenance and security support is available at:
https://procam.au/security-support
Data Retention
We retain personal information only for as long as necessary to:
Provide services
Meet legal requirements
Resolve disputes
Maintain security records
Comments and related metadata may be retained indefinitely.
Registered users may update or remove personal information where permitted.
Your Rights
You may request:
Access to personal information we hold about you
Correction of inaccurate information
Deletion of personal information where permitted by law
Requests may be submitted using the contact details below.
Certain information may be retained where required for legal, security or administrative purposes.
Spam Detection
Visitor comments may be checked using automated spam detection services.
Children’s Privacy
Our products and services are not directed toward children under 16 years of age.
We do not knowingly collect personal information from children.
Contact Us
For privacy enquiries, data access requests or privacy complaints, please contact:
ProCam Australia
Website:
https://procam.au
Email:
accounts@procam.au
Security Contact:
security@procam.au
Business Address:
Office 1 Level 1
445-449 South Road
Bentleigh VIC 3204
Australia
Changes To This Privacy Policy
ProCam Australia may update this Privacy Policy from time to time.
Any changes will be published on this page and become effective immediately upon publication.
We encourage users to review this page periodically for updates.
Last Updated: June 2026