Security Vulnerability Reporting
ProCam AU Security Vulnerability Disclosure Policy
At ProCam AU, we take the security of our products and services seriously. We welcome reports from security researchers, customers and members of the public who believe they have identified a security vulnerability affecting a ProCam product, application or service.
Reporting a Security Vulnerability
If you believe you have discovered a security vulnerability, please report it to:
Email: security@procam.au
Please include as much information as possible, including:
Product name and model
Firmware version (if known)
Description of the vulnerability
Steps required to reproduce the issue
Screenshots, logs or supporting evidence (if available)
Your contact details
Our Commitment
When a vulnerability report is received, ProCam AU will:
Acknowledge receipt of the report within 5 business days.
Review and assess the reported issue.
Investigate and verify the vulnerability where possible.
Keep the reporter informed of progress where appropriate.
Work to resolve verified security issues within a reasonable timeframe.
Responsible Disclosure
We request that researchers and reporters:
Act in good faith.
Do not exploit vulnerabilities beyond what is necessary to demonstrate their existence.
Do not access, modify or delete customer data.
Do not disrupt services, systems or devices.
Allow reasonable time for investigation and remediation before public disclosure.
Security Updates
Where a verified security vulnerability is identified, ProCam AU may provide security updates, firmware updates or other remediation measures where appropriate.
Scope
This policy applies to:
ProCam AU dash cameras
ProCam AU mobile applications
ProCam AU websites and online services
Contact
For all security-related matters, please contact:
Last Updated: June 2026