Security Support Policy
ProCam AU Security Support Policy
ProCam AU is committed to maintaining the security of its products and services through responsible security management, vulnerability handling and software maintenance practices.
Product Covered
This policy applies to:
ProCam 4KHD PV-PRO Dash Camera
ProCam AU Mobile Application
Related ProCam AU online services
Security Updates
Where security vulnerabilities are identified and verified, ProCam AU will assess the issue and, where appropriate, provide:
Firmware updates
Application updates
Configuration guidance
Security advisories
The type and timing of any update will depend on the severity and impact of the vulnerability.
Firmware Maintenance
Firmware is maintained by the product manufacturer and supplied to ProCam AU.
Where firmware changes are required to address security, stability or functionality issues, updates may be released subject to manufacturer support and technical feasibility.
Mobile Application Support
The ProCam AU mobile application is maintained by the software provider.
Application maintenance and support are currently provided under the manufacturer’s support arrangement and may be extended through ongoing maintenance agreements.
Vulnerability Reporting
Security vulnerabilities may be reported to:
For additional information, please refer to the ProCam AU Security Vulnerability Reporting Policy:
Security Support Period
ProCam AU will make reasonable efforts to provide security-related support and updates while the product remains actively supported by the manufacturer and associated software providers.
Support availability may be affected by:
Hardware limitations
Third-party software dependencies
End-of-life manufacturer decisions
Mobile operating system compatibility
End of Support
Where a product reaches end-of-support status, ProCam AU may:
Cease security update distribution
Cease firmware maintenance
Publish an end-of-support notice where appropriate
Customers are encouraged to keep firmware and mobile applications updated to the latest available versions.
User Responsibilities
Users should:
Install firmware updates when available
Keep mobile applications updated
Protect access credentials
Use only official ProCam AU applications and services
Contact
For security-related enquiries, please contact:
Last Updated: June 2026